Webex Client that is integrated with Webex Calling (PC Audio) For more information, see Sign In to the Agent Desktop.Ĭisco Webex Contact Center supports the following agent devices for Webex Calling: The same DN must be entered in the Station Login dialog box ( Station Login > Dial Number) when you sign in. To ensure connectivity, call your Dial Number (DN) from another phoneĪnd validate your voice connectivity. The following virtual desktops are supported:Īgents handling voice interactions must have a phone. The following browser options must be configured: For more information, see Responsiveness. For example, Agent Desktop works similarly on a mobile phone, tablet, laptop, or an iPad if you access Agent Desktop using Google Chrome (V or later). Supported Browsersįirefox Extended Support Release (ESR) V68 and laterĪgent Desktop is responsive in supported browser versions, irrespective of the device used to access the Agent Desktop. The following table lists the supported browsers. Operating System-The supported operating systems (OS) are: Memory-2 GB overall application RAM, excluding the operating system allocation. The following are the minimum system requirements: The Agent Desktop requires the following setup to ensure that all features work as expected before attempting to sign in for the first time. The idle state indicates that youĪre signed in but not ready to accept any routed requests. Your administrator configures the idle reasons that are appropriate for your enterprise. The administrator specifies the following agent profile permissions and settings:ĭial number and address book capabilitiesĪccess to agent performance statistics reportsĪ queue is where active contacts are kept and distributed to agents, while contacts wait to be responded by an agent. For example, the group of agents in a team that supports Gold customers or manages The administrator configures the agent profile for the permissions and desktop settings. The recommended display size for using the Agent Desktop is 500 x 400 pixels (width x height) or higher. When you sign in to the desktop, the appearance of the desktop depends on how the Webex Contact Center administrator has configured The Agent Desktop provides a single browser-based application that enables agents to interact with customers using voice, chat, email, or social messaging conversation. You can continue using the Chat and Email services. The socialĬhannels - Facebook Messenger and SMS will be temporarily unavailable. As part of our efforts to improve your experience we are bringing in new Webex Contact Center digital channels.